Collector

Job Description:The Collector is responsible for managing and collecting on a trade accounts receivable portfolio, with the purpose of maximizing liquidity and free cash flow.Responsibilities.- Ensure timely collection of accounts receivable (AR) through regular follow-up on assigned accounts, in line with departmental and personal objectives.- Document and review the customer order to cash process and proposing opportunities to improve the pain points and increase the efficiency of the process.- Collect outstanding invoices, gathering information on invoice disputes and creating invoice dispute records for distribution and subsequent resolution.- Input notes in collection system regarding submission,resubmission and transaction approval dates so Company departments have a clear understanding of AR status.- Record disputes in collection system and assign clear action items for the appropriate dispute owner.- Identify delinquent accounts and take action to prevent reoccurrence and/or initiate communication with the Credit Manager, Sales and Operations to ask for assistance or escalation.- Maintain contact with customer AP departments through collection calls, past due notices and account statements.- Collaborate with internal stakeholders, including those within the Billing Center of Excellence, Sales, Operations, Tax and Treasury to support collections, proper cash application and timely dispute resolution.- Recommend uncollectable debit balances for expense write-off, and work with Controller and Financial Analyst to clear balances from their AR portfolio.- Research portfolios for duplicate and over-payments and submit refund requests to Collections Manager, where applicable.- Review aged credit balances to ensure adherence to the Company's escheatment policy.