An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Assist with the overseeing of the entire Front Office operation to maintain high standardsSeek Guest feedback and make operational improvementsEnsure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty schemeMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet Reception departmental targets and objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMaintain good communication and working relationships with all hotel departmentsMonitor staffing levels to meet cover business demandsManage staff performance issues in compliance with company policies and proceduresAssist in the recruiting, managing, training and developing the Reception TeamAct in accordance with policies and procedures when working with front of house equipment and property management systemsAssist with other departments, as necessary What are we looking for?Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Guest Services within the hotel/leisure/retailHigh level of IT proficiencyHigh level of commercial awareness and sales capabilitiesExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a team MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in-Class PTO Go Hilton Travel Discount Program???????Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support Flexible Schedules Access to your pay when you need it ???????through DailyPay
