We are looking for a Technical Support Specialist to cater to our English-speaking customers.
ResponsibilitiesFluent in Spanish/English (Spoken and Written)Digital literacyStrong & stable internet connectionData entry & Writing skills (accuracy)Minimum typing speed (80 wpm)Google products knowledge: Google Sheets, Google DocsProduct knowledge on E-Hailing, Product/Services, Travel/CouriersCompetent verbal and written communicationNative language speaker (depending on the supported country)Ability to work under pressure/problem-solving mindsetExperience in using Customer Service CRM (SalesForce/Zendesk/Zoho)QualificationsHandle multiple conversations (chats/calls/emails) simultaneously with customers.Respond to customer inquiries in a timely and professional manner.Maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.Resolve customer issues effectively, escalating complex cases to higher level support when necessary.Document customer interactions and update customer records.Follow up on unresolved issues to ensure satisfactory resolution.Collaborate with team members and other departments to ensure consistent and high quality customer service.Exceed customers' expectations in terms of customer service and accurate information.
#J-18808-Ljbffr
Built at: 2025-02-16T12:21:16.989Z