7 Technical Support Specialist

Detalles de la oferta

We are currently looking for customer service advisors to work to support our US users.
ResponsibilitiesHandle multiple conversations (chats/calls/emails) simultaneously with customers.Respond to customer inquiries in a timely and professional manner.Maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.Resolve customer issues effectively, escalating complex cases to higher level support when necessary.Document customer interactions and update customer records.
Follow up on unresolved issues to ensure satisfactory resolution.Collaborate with team members and other departments to ensure consistent and high quality customer service.Exceed customers' expectations in terms of customer service and accurate information.QualificationsFluent in Spanish & English (Spoken & Written)Strong & stable internet connectionKnowledge of Google products: Google Sheets, Google DocsProduct knowledge on E-Hailing, Products & Services, Travel/CouriersCompetent verbal and written communicationAbility to work under pressure & possess a problem-solving mindsetExperience in using Customer Service CRM (SalesForce/Zendesk/Zoho)
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Salario Nominal: A convenir

Fuente: Jobleads

Requisitos

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