What will I be doing?
As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Serve as a point of contact for regular and important Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct Health and Safety Checks and Night Walks
Maintain a good status awareness of all hotel areas
What are we looking for?
Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in Front Office within the hotel, leisure or retail sector
Competent level of IT proficiency
Excellent leadership and management skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Positive attitude and good communication skills
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in the hotel industry
Previous experience with Front Office Management Systems
Previous experience with cash handling
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!