Customer Care Representative - Tier

Customer Care Representative - Tier
Empresa:

(Confidencial)


Lugar:

Cundinamarca


Área:

Otros

Customer Care Representative - Tier

Detalles de la oferta

Position: Customer Care Representative - Tier I
Location: Port Washington
Sandata Technologies is the leading supplier of technology solutions for the national Homecare industry. Sandata is uniquely positioned as a software technology supplier to the Payers and Providers in this growing segment of the healthcare market. The Sandata solutions provide a strong Value Proposition for our clients, including compliance, transparency, efficiency, and cost savings. The Sandata solution has been implemented by thousands of homecare agencies nationwide, is leveraged by national MCOs, and has been selected by numerous state Medicaid agencies to ensure their compliance with the federal mandate to implement Electronic Visit Verification (EVV). The company has a national footprint, and is one of the largest technology vendors for the Medicaid homecare industry.
Our powerful and comprehensive solutions provide end-to-end processing for all key clinical, financial and operational functions, enabling your agency to increase efficiency, reduce costs and improve quality of care
In this support role you will be expected to provide our customers with extraordinary customer service through the courteous, efficient, accurate processing of client issues and requests. Our support specialists assist and train our clients to navigate all aspects of our software. The ideal candidate will have a passion for problem solving, a desire to learn and a willingness to assist our clients.
What you will do:
Use questioning and listening skills to identify, research and resolve customer issues/requests
Provide effective and timely resolution of a range of customer inquiries
Strive for one-call resolution of customer issues
Demonstrate superior customer service techniques
Document all inquiries and actions
Reproduce issue when necessary
Follow predefined procedures
Train end users
Offer alternate solutions
Timely and documented follow-up on customer inquiries not immediately resolved
Actively participate in all training opportunities offered
Maintain knowledge base with Sandata s catalog of services, products as well as State and Federal regulatory requirements
Support process improvement initiatives
Read and acknowledge all emails in a timely fashion
Display time flexibility towards work shifts
Maintain high quality standards
Ensure security of personal health information (PHI) and report any violations or observations to management.
What you bring:
A positive attitude
An eagerness to assist our clients
3 years prior customer service, preferably in a call center environment
Excellent verbal and written communication skills
Superior customer service skills
Strong analytical and problem-solving abilities
Prior software support background preferred
Ability to work independently and in a team environment
Attention to detail and accuracy
Managed Care / Healthcare billing experience a plus
Prior experience documenting all inquiries and actions
Experience using Outlook, Word, Excel, Adobe and WebEx/Zoom and shared-screen functionality
Sandata employees enjoy the following benefits:
Medical, dental, and vision coverage
Flexible Spending Account for health and dependent care
Life insurance
401(k) Plan
Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance
Employee Assistance Program
Tuition reimbursement
Paid vacation and holidays
Paid lunch break
Employee discounts and company perks
Onsite Gym
Casual work environment
Frequent employee events and fun social clubs
Onsite cafeteria with free coffee and tea
Sandata Technologies is an Equal Opportunity Employer M/F/D/V


Fuente: Learn4Good


Área:

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