Job Description This is a remote position.
Schedule: 40 hours per week, Monday to Friday from 9 AM to 6 PM Toronto, CA Time with 1 hour unpaid lunch break Responsibilities: ? Follow-Up Sequence Management: ¦ Execute a one-week follow-up cycle for various client segments.
¦ Day 1: Make the first call attempt. If voicemail, send an immediate followup email. If connected, qualify the client and send an introductory email.
¦ Day 3: Make the second call attempt. If voicemail, send a brief follow-up email.
¦ Day 5: Make the third call attempt. If voicemail, send final email encouraging engagement.
¦ Day 7: Send a final summary email (if no response) outlining the company's capabilities and inviting them to connect.
? Client Segments: ¦ Contacts who received a quote but have not proceeded with it.
¦ Past clients who have been inactive for 90 days or more.
¦ New potential leads who have not yet interacted ? Client Communication: ¦ Follow a provided phone script during calls to qualify contacts.
¦ Update and maintain client data and interaction notes in Zoho CRM.
? Quality Assurance and Surveys: ¦ Conduct QA calls for ongoing projects.
¦ Make post-shipment Customer Experience survey calls to gather feedback.
? Additional Duties: ¦ Assist with other client outreach and calling responsibilities as needed.
Qualications: ? Proven experience in customer service, virtual assistance, or a related role.
? Excellent verbal and written communication skills.
? Familiarity with CRM systems (experience with Zoho CRM is a plus).
? Strong organizational skills and ability to manage multiple tasks effectively.
? Professional phone demeanor and ability to build rapport with clients.
? Self-motivated and able to work independently in a remote environment.
Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_19719_JOB Requirements Proven experience in customer service, virtual assistance, or a related role.
? Excellent verbal and written communication skills.
? Familiarity with CRM systems (experience with Zoho CRM is a plus).
? Strong organizational skills and ability to manage multiple tasks effectively.
? Professional phone demeanor and ability to build rapport with clients.
? Self-motivated and able to work independently in a remote environment.