Customer Success Manager

CUSTOMER SUCCESS MANAGER. A great opportunity to join a global vendor who works with a variety of big-name clients on projects.

THE ROLE:

- Manage your own clients, working directly with them throughout their lifecycle as a customer.

- Onboard clients and help them fully understand the product and how best it can help them achieve their business goals.

- Be an expert at building relationships and understanding client's needs as well as being technically capable to ensure they are using the product to its maximum ability.

- Constantly improving and developing the product.

- Taking feedback from clients and developing an understanding of where else in their business you can provide support.

- Work with internal teams on ideas for new features or updating existing ones.

YOUR SKILLS AND EXPERIENCE:

- Excellent client facing ability.

- A background in hands-on web analytics and optimisation.