Position: Customer Support Agent - Nordic Market
Providing inbound support to customers by phone, chat or .
Providing support through and mail in English.
Dealing with service requests and/or troubleshoot quality issues with the client's products
Creating and updating customer profiles
Providing additional information (e.g. offers and product features),
Proactively conveying education on product
Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products.
Native level of Danish, Finnish or Norwegian language mandatory
Fluent level of English
Experience within a call center environment considered an asset
Excellent communication skills
Empathetic, friendly and customer focused
Capable of adapting communication tone