Documentation Specialist

Documentation Specialist






Documentation Specialist

Detalles de la oferta

Location: Port Washington
Sandata Technologies LLC was founded in 1978 and is undergoing rapid recent growth as the leader in web-based information technologies serving home healthcare providers, social service agencies and managed care organizations. With increasing demand for real time information "on demand," Sandata is uniquely positioned to serve its customers with its unique suite of integrated products delivered 24/7. In the world of health and human services, our web-based information technology solutions combine improved managerial control over the business of care, combined with improving both the cost and the quality of care delivered.
Sandata Technologies is currently seeking a self-motivated, deadline and detail oriented Documentation Specialist to create, maintain, organize and distribute user manuals, release notes, internal/external communications and internal reference materials for our products.
This is a highly collaborative position that requires fantastic communication and interpersonal skills in order to develop and maintain productive relationships with the various teams within the organization. Detail oriented organizational skills are a must! The Senior Documentation Specialist is also expected to attend weekly and/or daily meetings with other departments to be aware of changes to products and maintain documentation in step with the development process and assist in communicating information to clients and internal staff.

Position Location
Port Washington, NY

Major Responsibilities

Develop a deep understanding of Sandata s products

Assist with the training of new team members

Develop and enforce workflow processes to prioritize and manage multiple project s timelines

Update and maintain user manuals and handouts and workflows in step with software development cycles

Create product release notes that document changes and enhancements to products in monthly or bi-weekly release cycles

Create documentation in compliance with corporate branding as well as meeting the requirements of clients

Attend meetings with internal staff to learn the specific requirements of individual assignments

Participate in group review sessions with both the documentation team and other teams within the organization and incorporate feedback

Prioritize and assign work using existing project management tools

Maintain and organize internal reference materials hosted across multiple locations

Update and maintain the various internal tools used for tracking the progress of projects assigned to the department

Skills and Experience

Ability to work on a team, this position requires consistent collaboration with multiple teams within the organization

Ability to maintain positive and productive relationships with subject matter experts in other departments

Adaptable writing style and flexible thinking

Excellent communication, writing, and document formatting skills

Excellent organization skills and attention to detail

Ability to prioritize and follow through on multiple projects, while managing deadlines

Ability to translate software functionality into simple step-by-step processes.

Experience with Word Press a plus

Expertise in using the Microsoft Office Suit, Mad Cap Flare+ and Adobe Acrobat Pro

Ability to create and maintain templates in MS Word, and create web pages using a basic HTML editor

Bachelor s degree preferred

2 or more years of experience performing the role of a documentation specialist, writing/editing software documentation for end users, preferably in the home or health care industry on specialized software products is preferred

Sandata is a leading U.S. provider of workforce and operational management solutions and services that enable government agencies, Managed Care Organizations (MCOs), and home care providers to manage and optimize the delivery of home care services.

Sandata employees enjoy the following benefits

Medical, dental, and vision coverage

Flexible Spending Account for health and dependent care

Life insurance

401(k) Plan

Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance

Employee Assistance Program

Tuition reimbursement

Paid vacation and holidays

Paid lunch break

Employee discounts and company perks

Onsite Gym

Casual work environment

Frequent employee events and fun social clubs

Onsite cafeteria with free coffee and tea

Sandata Technologies is an Equal Opportunity Employer M/F/D/Vet

Fuente: Learn4Good


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