Field Atm Technician

Field Atm Technician
Empresa:

(Confidencial)


Lugar:

Cundinamarca


Área:

Otros

Field Atm Technician

Detalles de la oferta

Position: Field ATM Technician - Port Elizabeth

Job Description:

Job Description: Field ATM / Cash Connect -Technician

MAIN JOB PURPOSE

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

· Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
· First time fix rate and recall rate under the stipulated requirements.
. Maintain customer relationship
· Be productive based on the calls allocated to them.
· Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
· Maintain and manage sufficient boot stock.
· Complete administration within time frames as per policies.
· Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
· Technical support, maintenance, troubleshooting on retail machines and Automated Teller Machines (ATMs).
Job Requirements:

Qualifications:

· Matric or other equivalent qualification preferable
· S4 or N6 Electrical Engineering Certificate
· A + and N + Qualification

Knowledge

Maintain & install IT related equip
Maintain and install IT related equipment
Telephonic and remote support
Network skills
Fault finding techniques
Windows OS
Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
MS Office
MS Office skills
Hardware and software support
Fault finding methodologies

Experience:
Soft- and Hardware troubleshooting - 2 years (Essential)

Own vehicle
Valid drivers license.

Skills
· Computer literate in relevant operating system
· Mechanical skills
· Electronic skills
· Soldering skills
· Faultfinding techniques
. MS Office

Attitude/Behaviour

· Communication

· Perseverance
· Attention to detail
· Dedication to Customers
· Flexibility
· Self-Development
· Integrity
· Problem Analysis
. Output orientated

Job Requirements:

Job Description: Field ATM / Cash Connect -Technician

MAIN JOB PURPOSE

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

· Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
· First time fix rate and recall rate under the stipulated requirements.
. Maintain customer relationship
· Be productive based on the calls allocated to them.
· Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
· Maintain and manage sufficient boot stock.
· Complete administration within time frames as per policies.
· Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
· Technical support, maintenance, troubleshooting on retail machines and Automated Teller Machines (ATMs).
Job Requirements:

Qualifications:

· Matric or other equivalent qualification preferable
· S4 or N6 Electrical Engineering Certificate
· A + and N + Qualification

Knowledge

Maintain & install IT related equip
Maintain and install IT related equipment
Telephonic and remote support
Network skills
Fault finding techniques
Windows OS
Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
MS Office
MS Office skills
Hardware and software support
Fault finding methodologies

Experience:
Soft- and Hardware troubleshooting - 2 years (Essential)

Own vehicle
Valid drivers license.

Skills
· Computer literate in relevant operating system
· Mechanical skills
· Electronic skills
· Soldering skills
· Faultfinding techniques
. MS Office

Attitude/Behaviour

· Communication

· Perseverance
· Attention to detail
· Dedication to Customers
· Flexibility
· Self-Development
· Integrity
· Problem Analysis
. Output orientated


Fuente: Learn4Good


Área:

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