Head Of Customer Engagement

Head Of Customer Engagement






Head Of Customer Engagement

Detalles de la oferta

Location: Kisii

Head of Customer Engagement Job Responsibilities

Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities

Maintain a high-performance culture, designing a motivating compensation policy and rewarding outstanding accomplishment

Hire and coach new talents into the customer engagement team as required by the expansion strategy

Oversee and coordinate all the prospecting and customers’ management functions ensuring that they are performed with the highest efficiency

Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improve processes based on customers’ feedback

Work with management to design and implement ideas and strategies to introduce new product lines, acquire new customers and break into new markets

Propose and lead the implementation of marketing ideas to drive increased market penetration of existing products lines

Directly manage the relationship with key accounts in the portfolio guaranteeing high level of satisfaction and increased sales volumes

Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity

Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and revenue targets are met

Qualification s for the Head of Customer Engagement

Bachelor’s degree in Sales& Marketing or equivalent relevant field

3-5 years’ experience managing individuals across different functional areas with at least 2 years in Sales and Business Development.

in B2B sales is desired

Furniture industry knowledge or experience will be an added advantage

Strong interpersonal skills and success developing, maintaining & growing productive professional relationships.

You have experience developing and implementing management systems within an organization, and value the structure and predictability they bring.

Eager to take on responsibility, ability to perform and inspire others to perform for a key team within our company

Fuente: Learn4Good




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