Head of Customer Engagement Job Responsibilities
Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities
Maintain a high-performance culture, designing a motivating compensation policy and rewarding outstanding accomplishment
Hire and coach new talents into the customer engagement team as required by the expansion strategy
Oversee and coordinate all the prospecting and customers’ management functions ensuring that they are performed with the highest efficiency
Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improve processes based on customers’ feedback
Work with management to design and implement ideas and strategies to introduce new product lines, acquire new customers and break into new markets
Propose and lead the implementation of marketing ideas to drive increased market penetration of existing products lines
Directly manage the relationship with key accounts in the portfolio guaranteeing high level of satisfaction and increased sales volumes
Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity
Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and revenue targets are met
Qualification s for the Head of Customer Engagement
Bachelor’s degree in Sales& Marketing or equivalent relevant field
3-5 years’ experience managing individuals across different functional areas with at least 2 years in Sales and Business Development.
in B2B sales is desired
Furniture industry knowledge or experience will be an added advantage
Strong interpersonal skills and success developing, maintaining & growing productive professional relationships.
You have experience developing and implementing management systems within an organization, and value the structure and predictability they bring.
Eager to take on responsibility, ability to perform and inspire others to perform for a key team within our company