Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team. Responsibilities Lead and actively participate in the design and implementation of end-to-end operational processes, ensuring efficiency, scalability, and adherence to regulatory requirements. Conduct thorough research and evaluation of potential providers for various operational processes, considering factors such as cost-effectiveness, reliability, and alignment with company goals. Stay informed about market trends, industry developments, and client preferences, and leverage this knowledge to enhance the company's products, solutions, and operational strategies. Collaborate closely with cross-functional teams, including Technology, Product, Compliance, Business Managers, and other stakeholders, to ensure seamless coordination and successful achievement of operational objectives. Identify opportunities for process optimization, automation, and improvement, and drive initiatives to streamline operations, enhance productivity, and reduce costs. Monitor and analyze key performance indicators (KPIs) and operational metrics, identifying areas for improvement and implementing corrective actions as necessary. Develop and maintain strong relationships with external partners, vendors, and service providers, fostering collaborative and mutually beneficial partnerships. Stay up to date with industry regulations, compliance requirements, and best practices, ensuring the company's operations align with legal and regulatory frameworks. Provide guidance and mentorship to junior operations team members, supporting their professional growth and fostering a culture of continuous learning and development. Prepare regular reports and presentations on operational performance, trends, and recommendations for senior management and other stakeholders. Qualifications Experience: Over 5 years of experience in operations within the banking or fintech industry, demonstrating a strong understanding of operational processes and requirements. Proven expertise in one of these areas, but overall knowledge in most of them: Payment operations, including settlement, (purchase, returns & reversals), middle office functions, and transaction reconciliations, and desirable dispute process knowledge with a focus on ensuring accuracy and efficiency. credit card processes, encompassing payment methods, settlements, and acquisitions, and the ability to effectively navigate related operational challenges. Familiarity with transactional processes, including knowledge of various payment methods and settlement procedures, ensuring smooth and secure financial transactions. Proficient in fraud prevention and detection methods, as well as Know Your Customer (KYC) processes, to safeguard against fraudulent activities and maintain regulatory compliance. Successful experience in managing operations teams, overseeing their day-to-day activities, providing guidance, and fostering a collaborative and high-performance work environment. Demonstrated leadership abilities, including decision-making, problem-solving, and strategic thinking, to drive operational excellence and contribute to the company's overall success. Skills and attitudes Ability to structure and break down problems, develop solutions, and to drive to results Great communication skills Result oriented, Attention to detail and data driven Ability to collaborate and clearly communicate with team members of an organization Customer obsessed Ownership Move the needle fast Critical thinker and problem-solving Bonus Points: Fintech experience Credit card end to end experience Hiring organization Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. #J-18808-Ljbffr
