Lead Customer Support Engineer (Software, Tier 2)

Lead Customer Support Engineer (Software, Tier 2)

Jornada Laboral:


Lead Customer Support Engineer (Software, Tier 2)


Detalles de la oferta

About ElectroNeek

ElectroNeek is a rapidly-scaling SaaS company in the Robotic Process Automation space. Having graduated from Y Combinator in the winter 2020 batch, we’ve grown incredibly quickly to 200+ clients, and 50+ globally distributed employees. Founded by pioneers in the RPA space, with deep experience in the domain, we’re backed by market-leading investors, including 645 Ventures and SOMA Capital.

We’re anticipating continued and dramatic growth through 2021, as we are enabling unfettered access to the benefits of intelligent hyper-automation, without the typical enterprise-level costs and headcount.

We were recently named G2’s momentum leader in the RPA space for 2021, and our team has garnered a host of accolades; in just one short year we’ve made our way up the charts to become a top-ranked intelligent automation solution in the US, as ranked by both G2 and Capterra/Gartner.

Our explosive growth has opened up a host of new opportunities; we are presently seeking a Lead Customer Support Engineer for the LATAM market, working fully remote, to help us continue our rapid scaling.

Our Lead Customer Support Engineer position is a good opportunity for a specialist who would like to combine ticket support activity via email and communication with customers via Zoom calls while helping the sales team on tech product demonstrations.


- Provide 1st and 2nd lines technical support for company’s software applications - Tickets processing within ticketing systems

- Direct collaboration with other departments (R&D and Product Management mainly)

- Documentation of support tickets in the company’s knowledge base

- Provide product technical demos to potential customers

- Regional team mentorship and leadership

Required skills:

- Native Spanish, fluent Portuguese is a big advantage.

- Advanced spoken and written English is a must (interview will be in English)

- Minimal 7 years of experience in application support within a software development company

- Minimal 2 years in Support Lead role

- Basic knowledge of Javascript is must have

- Understanding of Robotic Process Automation as technology and UI


- SaaS support experience

- Desktop software troubleshooting skills

- Experience with application logs investigation and interpretation

- Hands-on experience in low-code systems or b2b SaaS automation platforms (Workato,

- Product quality improvement-oriented mindset

- Experience with Jira and Confluence

- Knowledge of tickets tracking systems (ZenDesk preferred)

- ZenDesk configuration and administration experience is a big advantage - Experience in technical documents writing (in English)

- Basic SQL knowledge is nice to have

Soft skills:

- Strong client-facing and communication skills

- Responsible, responsive, proactive, willing to help, ready to resolve issues. - Responsible and self-motivated

- Strong analysis skills

- Ability to learn new technologies

- Ability to multitask and prioritize between competing activities

What we offer:

- You can work remotely from any place of the World (Slack)

- Work in a fully remote team

- Weekdays from 10 am - 7 pm EST (New York time zone)

- Stable salary, potential Stock Option plan

- Day offs and vacation

Nivel Jerárquico: Profesional Senior

Salario Nominal: Desde $ 9000000 Hasta $ 10000000

Horario: 10 am - 7 pm EST (New York time zone)


  • Inglés
  • Portugués
  • Español

Estudio Mínimo Necesario: Postgrado - Master - Doctorado Completo

Áreas de estudio:
  • Seguridad Informática
Desarrollador / Soporte De Aplicaciones

APTITUDES Poseer alta capacidad para retener nuevos conocimientos y nuevos conceptos, desarrollo de soluciones creativas e innovadoras. Tener efectividad pa...

Bogotá D. C.

Publicado a month ago

Desarrollador De Software Senior

Bogotá, Bogota D.C., Colombia ¡Buscamos personas como tú para que hagas parte de nuestro equipo de trabajo! Somos una compañía destacada del sector logístico...

Bogotá D. C.

Publicado a month ago

Ingeniero/A De Sistemas - Experiencia De 3 An~Os En Java - Proyecto Por 3 Meses

Somos una compan~i´a con gran impacto para la ciudad y estamos en buscaqueda de un profesional en ingenieri´a de sistemas, software o carreras afines, con ex...

Desde Importante Empresa Del Sector - Bogotá D. C.

Publicado a month ago

Developer Adobe Campaing

Job Description El Desarrollador de Campañas trabajará con unidades de negocios internas para brindar soporte en la creación y administración de campañas, as...

Desde Tata Consultancy Services - Bogotá D. C.

Publicado 25 days ago

Built at: 2021-06-21T17:22:06.547Z