Oferta De Empleo: Technical Customer Support Analyst (Nightshift)

Oferta De Empleo: Technical Customer Support Analyst (Nightshift)
Empresa:

(Confidencial)


Oferta De Empleo: Technical Customer Support Analyst (Nightshift)

Detalles de la oferta

748372
Salario confidencial CRC
Costa Rica Heredia Heredia Heredia
Publicado 12 Feb 2018 2018-2-12 14/03/2018
Tecnologia: soporte-prog y web
1 Vacante
Informática y Computación / Otras
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Sector de la vacante:
Servicios
Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Combining its unique information tools and deep understan... Ver más
The Customer Support Analyst provides quality, professional product support to Experian Data Quality customers that result in a high degree of Customer Satisfaction. This position includes assessing, documenting and resolving basic customer issues within an inbound contact center. Responds to routine inquiries of a technical nature and handles problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise. This team provides 24/7 support to EDQ clients.
**Specific areas of responsibility include: --Respond to inbound requests for support (phone, e-mail, and portal)--Triage tickets and escalate to Tier II support in the US as needed--Guides Customers to the use of self-help resources and documentation--Participates in the Knowledge Management process through creation and updating of documentation--Adheres to all Experian Data Quality Customer Support policies and procedures--Collaborates internally with Account Management and Technical Delivery teams--Cleaning customer data files by using EDQ tools--Performs other duties and responsibilities as assigned
**Working shift: Tuesday - Saturday, 4:00 pm - 11:00 pm ** The Customer Support Analyst provides quality, professional product support to Experian Data Quality customers that result in a high degree of Customer Satisfaction. This position includes assessing, documenting and resolving basic customer issues within an inbound contact center. Responds to routine inquiries of a technical nature and handles problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise. This team provides 24/7 support to EDQ clients.
**Specific areas of responsibility include: --Respond to inbound requests for support (phone, e-mail, and portal)--Triage tickets and escalate to Tier II support in the US as needed--Guides Customers to the use of self-help resources and documentation--Participates in the Knowledge Management process through creation and updating of documentation--Adheres to all Experian Data Quality Customer Support policies and procedures--Collaborates internally with Account Management and Technical Delivery teams--Cleaning customer data files by using EDQ tools--Performs other duties and responsibilities as assigned
**Working shift: Tuesday - Saturday, 4:00 pm - 11:00 pm **
The ideal candidate will be an analytical and creative problem solver. They will also be customer focused and possess strong interpersonal and professional communication skills. The successful candidate will be curious by nature, and have the ability to understand and articulate technical concepts and derive solutions.
Other requirements include:
--Excellent English communication skills, both written and verbal
--Willingness to work non-standard business hours as required
--Bachelor's degree or equivalent work experience preferred
--2+ years of previous experience in tech support
--Foundational knowledge of at least one of the following programming languages: C#, Java, PHP, JavaScript, HTML or CSS
--Proficient in ***** **********.*** preferred
--Proficient typing skills
--Proficient in Microsoft Office
--Experience with Excel
--Proven previous job stability, including maintaining long-term work relationships with former employers
--Must be able to clear the company's pre-employment screening
Profesional
Bachillerato edu. diversificada
Informática y Computación
Ingeniería de Sistemas
Ingenierías Otras
2 años de experiencia
Analista
1 Vacante
Requisitos para aplicar
The ideal candidate will be an analytical and creative problem solver. They will also be customer focused and possess strong interpersonal and professional communication skills. The successful candidate will be curious by nature, and have the ability to understand and articulate technical concepts and derive solutions.
Other requirements include:
--Excellent English communication skills, both written and verbal
--Willingness to work non-standard business hours as required
--Bachelor's degree or equivalent work experience preferred
--2+ years of previous experience in tech support
--Foundational knowledge of at least one of the following programming languages: C#, Java, PHP, JavaScript, HTML or CSS
--Proficient in ***** **********.*** preferred
--Proficient typing skills
--Proficient in Microsoft Office
--Experience with Excel
--Proven previous job stability, including maintaining long-term work relationships with former employers
--Must be able to clear the company's pre-employment screening
Datos complementarios 748372
Profesional
Analista
Bachillerato edu. diversificada
Otros servicios
2 años de experiencia
Contrato Indefinido
748372
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Salario:
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Ciudad: heredia


Fuente: Netempleos


Área:

  • Tecnología - Sistemas - IT / Desarrollador - Programador

Requisitos


Conocimientos:

  • Basic
  • HTML
  • Publicidad


Sexo: Indefinido

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