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Overview
Operations Manager - Microsoft at SoftwareOne. Scope: Full-time | Office: Bogotá | Model: Hybrid.
Responsibilities
- Planning and processing: Review pending requests (orders, quotes, invoicing) and align priorities with the sales team.
- Operational management: Verify purchase orders, generate quotes, and coordinate with vendors to ensure availability and delivery timelines.
- Monitoring and execution: Track order progress, ensure quality control in invoicing, and liaise with clients to address adjustments or inquiries.
- Customer satisfaction: Ensure expectations are met and manage post-delivery issues.
- Documentation and reporting: Update CRM/ERP systems and prepare reports to evaluate performance and important metrics.
- Customer relations: Coordinate with partners and vendors and plan tasks for the following day.
Qualifications
Profile: Professional or technologist in systems or related fields, with deep experience in roles related to sales, operations,
or commercial support, ideally in technology companies.
Required Skills:
- Experience managing end-to-end purchase and sales processes, including quotations, invoicing, and delivery.
- Previous interaction with distributors, technology partners, and corporate clients.
- Advanced knowledge of Microsoft licensing and technological solutions.
Desired Skills:
- Intermediate English (B1).
Certifications:
- Microsoft Certified: Possess at least one certification in Microsoft products (Azure, Microsoft 365, or Dynamics 365).
Benefits
- Direct and indefinite-term employment. This demonstrates our interest in building stable and long-term relationships.
- With our program Transformation Academy and other training and certification spaces, you will have the opportunity to develop your potential in a personalized way and in accordance with your objectives within the role.
- Health Insurance for you
? Operations Manager (Bogotá)
? SoftwareONE
? Bogotá
