The client is classified as a BPO - Business Process Outsourcing company - that provides outsourced contact centre services - CS Agents, Tech support Agents, Sales Agents; while working side by side with different well-known companies. They are looking for enthusiastic people who are eager to learn and help others, while working in a multicultural environment that offers career progression, excellent benefits and relocation package. They truly believed on their employees offering them the best working environment possible.
Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.