Sr. Operations Manager Bpo

Sr. Operations Manager Bpo
Empresa:

Exl Service Colombia Sas


Sr. Operations Manager Bpo

Detalles de la oferta

EXL is looking for an Operations site leader to head its Colombia delivery. The position is based in Bogota and reports into Vice President Geography Head. The position is responsible for the overall leadership of Colombia operations, including managing the delivery centers and providing an oversight to client operations in order to achieve the business goals.

Essential Experience
7 10 years of experience in BPO Operations at leadership level
Should have deep knowledge and understanding of the market, competition market trends in BPO

Primary Job Responsibilities
Independently manage the sites, people and metrics related to the center
Prepare mediumterm plan, annual budgets and activity plan consistent with the agreed strategies with the Business Units and organizational goals
Collaborate with SalesAccount Management PreSales teams to grow the business
Provide an oversight to client operations across multiple clients and be the face of EXL to clients and prospects
End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external stakeholders
Drive Continuous improvements and innovations to enhance quality, CSAT
Providing leadership to team of operations managers and supervisors
People management by conducting team and skip level meetings, mentoring and coaching local leaders and closely working with HR to design and implement the organizational priorities

Personal Style Enablers
Excellent English communication skills
Ability to motivate and inspire teams
Diligence in following through operational parameters
Innovative and able to foresee market conditions
Build and sustain relationships with key people in the Customer Environment
Extrovert with a sales mind set


Fuente: Bebee2


Área:

  • Otros / Otros

Requisitos

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