About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.Purpose & Relevance for the Organization:The platform landscape is rapidly transforming we need talented multi-taskers who can drive value from this landscape for the Lam market.Manage day-to-day operations for the Lam eCommerce storefront.Develop key relationships and drive KPIs.Knowledge and passion for Data Science and data-driven processes is a big plus.Our Vision as a Platform Operation team in DRIVE THE MAXIMUM BUSINESS VALUE LED BY CONSUMER INSIGHTS AND BRAND DESIRE FOCUSING ON: CONTINOUS IMPROVEMENTS, SITE PERFORMANCE, SYSTEM EXPERTISE & PLATFORM HEALTH.Location: Bogotá (Hybrid)Key Responsibilities:Gatekeeper for the applications landscape performance and for the key business processes for the .com across LAM, including articles data replication, inventory, payment, and backend integration based on consumer's needs. Monitor KPIs. Track incident management and business demand including Busines Case management and RFC Management (request for change). Manage day-to-day operations of the Lam Salesforce Cloud Commerce storefront.Define, Lead, drive, support, and negotiate incident management process SLA based on business requirements and needs.Planning and coordination of platform-level topics for hype/product launches and commercial activations.Responsible for leading, driving, supporting, and communicating with the corresponding areas to TEST Management for Front End application landscape. This includes releases on weekly bases based on Global Standards including SIT.UAT (User Acceptance Testing) activities. Act as a liaison between global and local teams to facilitate the delivery of new front-end functionalities. Foster an environment of continuous learning and a value-driven work ethic.Tackle urgent issues, implement learning processes, and long-term continuous improvements.Support business initiatives by functioning as a tech enabler. This involves understanding business needs and proposing creative solutions.Determine relevant KPIs and drive results from multiple teams.Drive meetings with Merchandising/Marketing Activation to plan key sales(Hype).Drive meetings with infra and IT Operations teams to ensure platform stability and overall customer experience are running at peak efficiency.Site performance improvement and build/release stability are top among the multiple priorities(Coordinate site health checks).A data-driven approach to operations is a key goal for our team.Key relationships:Merchandising team eCommerce Lam for product data management.Activation Team eCommerce Lam for understanding the upcoming sales and ensuring the customer is getting the right experience.Various IT Operations teams based in Herzo support the following Salesforce Cloud CommerceIMP + SAP AFS + OMNI Order Management SystemsTIBCOCMSWMSBusiness teams based in LAM who support the followingAnalytics. Sales Performance. Post-Orders Ops.Customers ServiceConsumer Experience etcKnowledge, skills, and abilities:Feel comfortable working in a complex and fast-paced environment.Good understanding of technical and commercial e-commerce.Project management skills are a must.Fluency in English and Spanish (written and spoken).Communication is key in this role. Good relationships and teamwork.Global mindset and international background.A high level of analytical thinking, an eye for detail, and the ability to manage expectations in difficult situations.Experience in working in eCommerce in the fashion/retail industry is a big plus.Requisite Education and Experience / Minimum Qualifications:University degree in IT or related.1-2 years experience in a consumer-direct channel role, preferably in operations.Experience in multinational companies Fluency in English (written and spoken) B1 Skills with analytics tools to detect trends and behaviors in the metrics from a tech perspective.How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL.
