The Training Manager role develops and manages training programs for the different lines of business in the company, such as sales, marketing, customer success, and overall workforce solutions. This position will design, assess, and improve training content with the aim to make delivery more efficient and while keeping in mind the development needs for CloudTask as a whole, as well for individuals and teams. The training manager will direct on-site training sessions, oversee its implementation, and monitor its effectiveness.
The Training Manager is in constant close communication with the Human Resources Department, as well with the Sales Team to ensure a seamless transition from the onboarding process to the allocation phase of a new resource. The Training Manager will be able to offer insights on the skills and capabilities of an employee to make an accurate decision when there are new campaigns available.
Key Duties and Responsibilities
Lead the development and execution of training programs that include web-based seminars, printed manuals, group sessions, training videos, and more.
Determine training needs and requirements for an organisation or group by meeting with internal managers and clients.
Modify or create course material and training manuals to meet specific training needs such as workbooks, facilitator guides, course of study curriculums, and Inbound sales guides.
Present on-site and online training sessions or assists in hiring qualified personnel to do so.
Schedules training sessions, organizes information technology and other equipment, and manages course enrolment.
Monitor training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.
Work with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments.
Maintain an understanding of new educational and training techniques and methods.