Responsabilities : Design and execute a long-term vision for becoming the best customer support experience in crypto.
Rapidly scale and lead a global support team of wallet support professionals dedicated to providing empathetic.
Communicate and advocate for the needs of the customers.
Identify, hire, Develop and Maintain an A-player culture.
Structure and implement a white-glove experience across all customer engagement platforms.
Identify and integrate key tools and enterprise services seamlessly.
Assess and optimize all self-service customer support products.
Measure key support metrics and turn learnings into positive actions for growth.
Make the Community Support Department the career destination for aspiring crypto professionals worldwide.