Director, Solutions & Innovation Req ID#: 384975 Bogotá, CO Job Description: About UsQualifications Bachelor's degree or equivalent professional experience. A solid foundation of 4-6 years related experience. In-depth knowledge of contact/call center operations, including scaling, pricing, business dynamics, and how improvements and innovation might be delivered. Thought and proven leadership skills. Aptitude for crafting and presenting compelling sales proposals. Superior communication skills, both written and verbal. Advance proficiency in Microsoft Office Suite Job SummaryThe Director, Solutions & Innovation- U.S. Market is a critical role dedicated to driving revenue growth and orchestrating the design of cutting-edge BPO (Business Process Outsourcing) solutions. This role involves a strategic balance of leading and managing the solution design for opportunities, including, but not exclusively for customer service, technical support, sales, and back-office services – and how digital solutions, especially the ones provided by Foundever™ may be effectively integrated into these solutions. You will be pivotal in adding value to client interactions throughout the sales lifecycle, culminating in a successful handover to the implementation team.Primary Job Responsibilities Collaborate with sales, win, and bid management teams to devise comprehensive BPO solutions that integrate people, process, and technology. Construct and deliver high-caliber responses to RFIs/RFPs/RFQs (Requests For Information/Proposal/ Quotation) and other company sales collateral. Engage in active opportunity identification for BPO services, leveraging experience, stakeholder interviews, workshops, and data analysis to uncover avenues for expansion with both new and existing clients. Evaluate and analyze client requirements to provide detailed solutions to meet the client needs. Work on transformational projects and strategic client initiatives that require process reengineering, innovation, and proactive approaches. Assist with management of the bid process from qualification to client delivery through resource management, solution designs, content creation, document reviews, and presentations. Lead the Win and Bid Management teams to deliver top-tier, value-driven solutions within stipulated deadlines and expectations. Delve into client objectives and collaborate closely with the Sales team to strategize multi-geography strategic and operational solutions with a solid commercial grounding. Contribute to the creation of exceptional, client- centric solutions in partnership with Operational, Technical, Finance, Legal and Implementation divisions, overseeing risk management and ensuring a smooth transition to implementation. Participation in client presentations, site visits and the due diligence processes at client sites. Source sales strategy insights from diverse channels, including industry resources to stay ahead of market trends. Take personal responsibility to understand and comply with all company and client security requirements and policies. Skills/Knowledge/AbilitiesEducationExperience TargetSpecialized Certifications Job Segment: BPO, Pre-Sales, RFP, Call Center, Risk Management, Operations, Sales, Customer Service, Finance
