About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:On Colombia's Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's new cultural focal point.About the roleProvide support and clerical expertise to Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons' policies.What you will doPerform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Hotel Manager and answer telephones according to Four Seasons standards. Prepare written correspondence on behalf of General Manager and Hotel manager for approval.Compile monthly guest comment analysis and ensure proper distribution of results.Handle travel arrangements and reservations for managers and VIP guests.Maintain master list of donations made to charities on behalf of the hotel. Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.What you bringHigh school education or equivalent experience ? One to two years of employment in the related position with Four Seasons or other organization.Ability to operate computer equipment.Ability to read and speak and write English.Ability to compose business correspondence. What we offer: • Competitive Salary, wages, and a comprehensive benefits package• Excellent Training and Development opportunities• Complimentary Accommodation at other Four Seasons Hotels and Resort• Complimentary Dry Cleaning for Employee Uniforms• Complimentary Employee MealsSchedule & Hours:Full Time
