It Support Analyst

Career Opportunities with Unicity USA Inc
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Headquartered in Provo, Utah, Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person-to-person sales, which has given our sales and growth a personal touch. Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.
Primary Responsibilities Be the first point of contact for support, troubleshooting, and solving issues in our Bogota, Colombia office, and escalate to other teams when necessary. Support our office staff with issues and respond to Zendesk Support requests when necessary. Follow the documentation to ensure simple and easy deployment/support. Work closely with HR and hiring managers to deploy equipment for our new hires. Creating and managing user accounts in Active Directory, Google Workspace, and Office 365. Configure and deploy phones through our RingCentral Phone system (cloud-based). Updating custom images for both Windows (WDS) and macOS (MDS) programs Add and maintain our IT assets Requirements Ability to speak, read, and write both English and Spanish Ability to maintain a positive attitude and friendly demeanor when working with others, even under pressure, and a passion for delighting those around you. Experience configuring and troubleshooting Windows 10/11 and macOS 10.13+ Experience setting up and maintaining users via Active Directory and Office 365 1-2 years of Experience preferred; We are willing to train the right candidate Willingness to learn other IT Systems This position will involve working daily in our Bogota, Colombia office. #J-18808-Ljbffr