IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
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We are looking for someone who has the knowledge and skills to turn raw data into information and insights, which can be used to make business decisions.
A successful Manager of Reporting Analytics needs to have a combination of technical and leadership skills to help drive a data-first culture program-wide . The ideal candidate will turn data and insights from other teams into actionable contact forecasts, and provide information about potential changes to the recruiting needs.
As Manager of Reporting Analytics, You Will… Be responsible for developing business insights reports at varying frequencies Independently handle discussions and meetings and maintain strong relationships with stakeholders and partners to ensure their needs and requirements are up to date Create efficiencies in the way data is collected, managed, and interpreted within the organization Perform data quality assessments as needed to ensure the cleanliness of data Manage multiple projects with limited guidance and ensure the on-time execution of deliverables with great accuracy Perform analysis to assess quality and meaning of data Use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction Assign numerical value to essential business functions so that business performance can be assessed and compared over periods of time Analyze local, national, and global trends that impact both the organization and the industry Prepare reports for the management stating trends, patterns, and predictions using relevant data Other duties as assigned As Manager of Reporting Analytics, You Have… Bachelor of Science in BS Computer Science or equivalent combination of education and work experience At least 3 - 5 years experience in data management and/or a similar role, with previous leadership experience Previous management experience in Workforce, Analytics and Reporting is required Must be bilingual (Spanish-English) Solid B2 proficiency level Experience using formulas, pivot tables, data visualization tools (tableau, looker, data studio), and knowledge of data management Proven track record of collaborating successfully with internal and external stakeholders The ability to collaborate frequently with many other team members and be able to demonstrate clear written and verbal communication Ability to properly document different data sources and their relationships Exceptional analytical skills and understanding of data structure, relationship between data, etc. Ability to collaborate and work in complex environment with multiple stakeholders across various departments/partners and different systems Must be able to self-manage daily activities and time in a changing environment Have an eye for detail and organization Strong analytical and problem solving skills #J-18808-Ljbffr
