*Client Experience Representative - Latam

Job Title: Client Experience Representative - Latam Location: Remote (EST Timezone) Working Schedule: Monday - Friday, 8:00 AM to 5:00 PM EST Job Description: Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we're looking for someone like you to join our team as a Client Experience Representative . Responsibilities: Improve the Customer Experience: Build rapport with customers, understand their needs, and resolve issues promptly. Provide Excellent Service: Be responsive to customer inquiries, go the extra mile to help, and ensure positive outcomes. Gather and Analyze Feedback: Use customer feedback to enhance the product and overall experience. Identify and Resolve Pain Points: Understand customer frustrations and take proactive steps to address them. Recommend Solutions: Proactively suggest solutions to enhance the customer experience. Collaborate Across Teams: Work closely with other departments to ensure customer needs are met. Requirements: Quiet home office environment for calls. High-speed internet connection (10+ Mbps). Desktop or fast laptop running Windows 11 or newer, with 8 GB RAM and 256 GB free hard drive space. Proficiency in Microsoft Office 365, HelpScout, and Zoom. Nice-to-Haves: Data entry skills, including fast and accurate typing. Strong attention to detail and data management abilities. Excellent communication and problem-solving skills. Ability to multitask and maintain a positive attitude.