Description Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies create better products for you.We're now looking for a ClientManager to join our sales team in Colombia. As Client Manager you will have the following key accountabilities:Be the primary point of contact and build long-term relationships with customersDevelop a trusted advisor relationship with a complete understanding of client´s needsStrategic plan to improve client resultsNegotiate contracts with client and establish the timeline of performanceCollaborate with sales team to onboard and integrate new clients and develop existing client relationship, maximizing profit by up-selling or cross-sellingManage communications between clients and internal teamsWork with the operations team (quotations managers, project managers, etc) dedicated to the same client account to ensure the highest quality delivery and that all client needs are metPlan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company trainingResolve client issues and complaintsAnalyze client data to provide customer relationship management insightsEnsure our solutions are successfully delivered on time and according to our customer needs and objectivesKeep current clients satisfied, delivering exceptional client service on a day-to-day basisNow that we've introduced you to the position as Client Manager what skill, qualifications and experience should you have?Education: BA/BS with a specialization in/focus on Social Sciences, Marketing or Business AdministrationAt least 4 years of experience in market research industryPresentation skillsKnowledge and understanding of market trends and changing customer needs.Organizational skillsDesirable knowledge of CRM Systems.Understanding of market indicators such as demand and billing.Knowledge of English or other languages (desirable).Knowledge of customer reaching platforms such as LinkedIn or Hubspot (desirable)Why Netquest is great for you? We offer the following benefits: • Prepaid Medicine paid 100% by the company (MedPlus)• Birthday Day Off• 40 hours per week• Hybrid work - 2 days at office, 3 days at home• Unlimited Employee Asistance Program (EAP)We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
