My client is a leading Independent Financial Advisory firm, providing both businesses and individuals with sound Financial Advice with regards to Pensions, Investments & Retirement Planning.
We are urgently seeking an experienced Client Services Manager, reporting to the Operations Manager you will be responsible for managing overseeing the IFA Administration / Paraplanning teams. Specifically this will include:
Management of the Client Services team & development – including coaching, mentoring and training Client Services Administrators
Involvement in the companies Financial Planner Development Programme, including identifying and progressing Client Services Administrators to become Trainee Paraplanners as per company requirements
Management of Programmes e.g. Graduate Financial Planner (as per above), Apprenticeships and CII Development
Assisting with the maintaining and creating Client Services processes including:
Report and new business application production
Online and manual new business submission
Valuations
LOA, encashments, client maintenance
and Liaising with the Paraplanning Manager to ensure:
Report Upload process remains efficient and streamlined
Any training needs are identified within either department in relation to the Report Upload process
Report upload production is delivered
Management of the distribution of the Client Service team workload
Oversee planning and implementing the annual OEIC to ISA campaign
Oversee planning, implementing and keeping up-to-date the Rebalance/Fund Switch Client List and Email Process Procedure
Oversee general office requirements including:
Staff/client office access
Telephone client related call management
Post management – inbound/outbound
Stationery/stock control
Conduct quarterly and annual 1:1 and performance reviews for the Client Services team – assisted by the Assistant Client Services Manager
Identifying and addressing individual training and development needs
Maintaining HR records for the Client Services team including, but not limited to:
Sickness records
Annual leave records
Implementing disciplinary procedures for if required
Oversee recruitment of team members
Collating and reporting Client Services management information
All required HR issues for the Paraplanning Team
We are ideally seeking a candidate who has experience and knowledge gained from working within an IFA or Insurance firm with a proven track record of managing and developing productive Administration teams. The individual should have excellent interpersonal and organisation skills with the ability to work/communicate/collaborate at all levels throughout the business to deliver the support functions to the management team, financial planners and clients. It would be to your advantage if you do have any further qualifications within the sector, i.e. Diploma in Financial Planning Level 4, or working towards it, although this isn't specifically necessary.
Company Registration:
Lime People Search & Select Ltd 08062097
The Lime People Group of Companies includes Lime People Search & Select Ltd, Lime International Management Enterprises S.L.
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