TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.Why Join Us:Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.Join us.About the team:At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. The Spanish Speaking South America team (3SA) covers the Panlatam business out of Miami, Colombia, and 5 more countries in the region through our expansion partner IMS.About the role:The Client Solutions Planner (CSP) is responsible for tactical implementation of client accounts including the integration and planning work with cross functional teams. This member of the team will work with Ad Ops, Sales Ops, Policy, Brand Partner Managers, Client Solutions Managers and Product. The Client Solutions Planner will be involved in Pre and Post sales. The ideal candidate will utilize attention to detail skills, product knowledge and TikTok tools knowledge to help us build a strong business with Client Services at the forefront of all we do.Responsibilities:- Support in implementation of reservations campaigns to deliver against Client Goals- Work with internal teams to follow-up inventory allocation- Assist in Top View management, delivery and reporting- Support Client Solutions team in pre-sales needs for clients- Received and manage client & agency (long tail) requests about optimization and troubleshooting for Perú & Ecuador market- Received and manage client & agency (long tail) appeals- Received and manage product allowlists requests for Perú & Ecuador market- Understand and share product updates across Andean team
Qualifications
Qualifications:- Experience in account management, client services roles in digital marketing, digital agencies or ad tech- Experience with campaign implementation is a plus- Must be willing to work in Bogota, ColombiaPreferred Qualifications:- 3-5 years of experience- Fluent in English and Spanish- High attention to details- Ability to analyze data and identify insights to assess campaign performance- Have the ability to collaborate, work cross-functionally and communicate effectively across multiple business functions and geographies- Proactive attitude with excellent project management, organizational, and analytical skills- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders- Experience diagnosing and solving technical problems with product and engineering teams is a big plus- Experience presenting ideas or leading trainings is a big plus- Experience with ExcelTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ******.
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