Job Position : Customer Success Coordinator - LatamLocation : Remote (CST Timezone)Working Schedule : Monday - Friday, 08 : 00 AM to 05 : 00 PM CSTJob description :Join Our Team as a Customer Success Coordinator!Are you passionate about building strong client relationships and ensuring customer satisfaction? Do you thrive in a dynamic, collaborative environment where your ideas are valued?If so, we have an exciting opportunity for you! As a Customer Success Coordinator, you will play a crucial role in our team, serving as the main point of contact for clients and ensuring their success with our products and services.Join us and be part of a team that values innovation, creativity, and excellence!Key Responsibilities :Strategic Account Management :- Serve as the main point of contact for clients, understanding their business objectives and aligning them with our digital strategies.- Develop and nurture strong, long-term relationships with clients, becoming a trusted advisor in their digital journey.- Collaborate with clients to identify opportunities for growth and expansion of services.Customer Service Excellence :- Ensure a premium level of customer satisfaction through proactive communication, anticipating client needs, and providing timely solutions.- Address client concerns with a positive and solution-oriented approach.- Act as a client advocate within the agency, ensuring their voice is heard and needs are met.Project Management :- Project : Oversee end-to-end project delivery, ensuring projects are completed on time, within scope, and to the client's satisfaction.- Coordinate cross-functional teams, fostering collaboration and efficiency.- Proactively identify potential project risks and implement mitigation strategies.Digital Marketing Expertise :- Possess a solid understanding of digital marketing strategies and tactics.- Stay abreast of industry trends, tools, and technologies to provide strategic guidance to clients.- Collaborate with our internal digital marketing experts to ensure successful campaign execution.Qualifications :- Bachelor's degree in Marketing, Business, or a related field preferred.- Proven experience in account management, customer service, and project management, preferably in digital marketing.- Strong communication and interpersonal skills.- Detail-oriented with excellent organizational and time-management abilities.- Familiarity with digital marketing tools, platforms, and analytics.
