The Offer Leadership Role Work within a company with a solid track record of success Flexible working options The Job CORE RESPONSIBILITIES Data Operations Specialist core responsibilities include: Deliver data validation and stewardship for data sets in scope. Deliver reporting and analytics to Commercial Operations colleagues. Deliver data extractions from multiples databases. Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives. Manage and administer in scope Field Force & marketing related applications e.g. SFA, promotional materials. Deliver self-service technical configuration of Field Force related applications. Propose and deliver solutions and ideas for any problems and issues faced. Prioritize requests and manage workload according to plan. Follow SLA & guidelines and timeline established for the team. Deliver high quality for any activities in scope. Propose continuous improvement of processes in scope. Develop Subject Matter Expertise for one or more data process in scope. The Profile Most critical technical competencies or capabilities Preferably 1 year + experience in service delivery or shared service delivery. Service oriented/Customer service mindset. Excellent IT literacy/knowledge required (technology savvy). Experience in commercial system administration. Preferable knowledge in CRM & commercial tools such as Salesforce.com, Cegedim-MI, Veeva Vault, etc. Advanced Excel skills (working with formulas, parameters). Experience in data stewardship, reporting and analytics delivery Background in pharmaceutical market preferable though not essential. Self-motivated. High level of independent and service oriented working attitude. Able to demonstrate strong analytical and quantitative skills. Able to fact-based challenge and detail oriented. Good communication and interpersonal skills. Good team player. Understanding of cultural differences and desire to work in a multicultural environment. Fluency in both written and verbal English to effectively liaise with the Stakeholders of the region. Education: Bachelors required. Preferred Discipline(s): Analytics, Operations Management, Consulting, IT, Science, Sales, Commercial Preferred Certification(s): Change Management, Business Process Mapping and Project Management Certifications preferred. The Employer Our client believe in cutting through the noise of short-lived technology trends and providing our clients with robust, sustainable solutions that create tangible results for their end-users.
