Digital Sales Account Manager

Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation The role Join our Digital Sales team. We look forward to learning more about you and exploring how, working together, we can build an exceptional team! Digital Sales Account Manager Full Time | Location: Bogota, Colombia | Hybrid Model Our people. This is what makes SoftwareOne successful. The Digital Sales Account Manager will focus on securing new business from SME customers. The individual will leverage sales strategies to expand the client base, cultivate lasting relationships, and consistently achieve and exceed assigned sales targets. Your main accountabilities will be: Relationship Management Cultivate and maintain strong, trust-based relationships with SME (Small Medium Enterprise) clients, acting as their dedicated digital sales advisor. Service Delivery Excellence Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts. Renewal Strategy Execution Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns. Escalation Resolution Function as a proactive problem solver, promptly addressing and resolving any escalations or post-sales issues that may arise. Comprehensive Account Coverage Take a comprehensive approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges. Data-driven Territory Plan with Tactical Initiatives Drive tactical sales motions across assigned accounts, leveraging data driven insights and market intelligence to identify potential upsell and cross-sell opportunities. Performance Analysis and Reporting Monitor key performance metrics related to client engagement, satisfaction, and revenue growth. Client Advocacy Serve as a trusted advocate for clients within the organization, representing their interests and giving feedback to internal stakeholders. #LI-GR1 What we need to see from you The skills below will make you successful at this job. We would expect you to have as mandatory: 1-3 years of sales experience Interest in technology Strong verbal communication and negotiation Customer onboarding and handling Relationship building Resilience and ability to face rejection Previous sales experience preferred Experience with CRM systems is a bonus Key Sales Competencies & Behaviors of Generating Opportunities, Understanding Client Needs, Developing Relationships, Delivering Value Propositions, Overcoming Objections, Teaching & Advising, and Navigating the Deal are demonstrated through the Company's Competency Assessment. Nice to have: Advanced English level. Soft Skills: Leadership Skills Strong Verbal Communication and Negotiation Skills Customer Onboarding and Handling Expertise Escalation Management Proficiency Request Tracking and Collaboration Skills Converting Business Problems to Technical Solutions Continuous Learning Orientation _________________________________________________________________________________________________________________________________ Why should you join our team? Employee Recognitions Programs A variety of training and development opportunities A work-life balance Vacations Employee Referral Bonus Program Multicultural team interaction Giving back to society- employee initiatives ONE TREE PLANTED -> one tree for each hiring globally Corporate events/ team buildings __________________________________________________________________________________________________________________________________ At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic. Job Function SalesJoin our Digital Sales team. We look forward to learning more about you and exploring how, working together, we can build an exceptional team! Digital Sales Account Manager Full Time | Location: Bogota, Colombia | Hybrid Model Our people. This is what makes SoftwareOne successful. The Digital Sales Account Manager will focus on securing new business from SME customers. The individual will leverage sales strategies to expand the client base, cultivate lasting relationships, and consistently achieve and exceed assigned sales targets. Your main accountabilities will be: Relationship Management Cultivate and maintain strong, trust-based relationships with SME (Small Medium Enterprise) clients, acting as their dedicated digital sales advisor. Service Delivery Excellence Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts. Renewal Strategy Execution Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns. Escalation Resolution Function as a proactive problem solver, promptly addressing and resolving any escalations or post-sales issues that may arise. Comprehensive Account Coverage Take a comprehensive approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges. Data-driven Territory Plan with Tactical Initiatives Drive tactical sales motions across assigned accounts, leveraging data driven insights and market intelligence to identify potential upsell and cross-sell opportunities. Performance Analysis and Reporting Monitor key performance metrics related to client engagement, satisfaction, and revenue growth. Client Advocacy Serve as a trusted advocate for clients within the organization, representing their interests and giving feedback to internal stakeholders. #LI-GR1The skills below will make you successful at this job. We would expect you to have as mandatory: 1-3 years of sales experience Interest in technology Strong verbal communication and negotiation Customer onboarding and handling Relationship building Resilience and ability to face rejection Previous sales experience preferred Experience with CRM systems is a bonus Key Sales Competencies & Behaviors of Generating Opportunities, Understanding Client Needs, Developing Relationships, Delivering Value Propositions, Overcoming Objections, Teaching & Advising, and Navigating the Deal are demonstrated through the Company's Competency Assessment. Nice to have: Advanced English level. Soft Skills: Leadership Skills Strong Verbal Communication and Negotiation Skills Customer Onboarding and Handling Expertise Escalation Management Proficiency Request Tracking and Collaboration Skills Converting Business Problems to Technical Solutions Continuous Learning Orientation _________________________________________________________________________________________________________________________________ Why should you join our team? Employee Recognitions Programs A variety of training and development opportunities A work-life balance Vacations Employee Referral Bonus Program Multicultural team interaction Giving back to society- employee initiatives ONE TREE PLANTED -> one tree for each hiring globally Corporate events/ team buildings __________________________________________________________________________________________________________________________________ At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.