Company DescriptionJob DescriptionAn incredible opportunity to join SOFITEL LEGEND SANTA CLARA CARTAGENA asGENERAL MANAGERReporting into the Vice President Operations, the General Manager oversees the day to day operations of the hotel in accordance with company and brand mission, vision, values and standards. The maximization of financial performance, guest satisfaction and colleague engagement is an integral part of the position. Furthermore, the General Manager will assist the VPO in the development and communication of strategies, goals and objectives as well as the implementation and monitoring of financial and operational plans for the hotel while, managing, growing and fostering positive owner relations and maximizing performance.La Maison Attributes·Passion for Excellence·Passion and pride for our brands, our people, our guests·Express entrepreneurial spirit & confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too·Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field·Trust and transparency: Share everything, no taboo. Feedback is a gift·Long-Term relationship : with owners as well as talent. Creating a strong sense ofbelonging·Bespoke & Free : 100% experience-driven. Tailored services. Unlock creativityLiving Sofitel·Celebrate Life: display joie de vivre, generosity, authenticity, freedom and creativity·Be an Ambassador: embody French Art de Vivre, build relationships with the broader community, cultivate a nuanced sense of luxury and style, be a story teller·Imagine and lead new guests and Heartists initiatives combining celebrations of life, cultural syncretism & purpose·Be a "Francophile": interest and curiosity about French language, culture, history, cuisine, etc.·Demonstrate open-mindedness, creativity & innovation·Be interested in, and maybe even passionate by, arts & culture, fashion, gastronomy and wines·Care for natural elegance and style; exhibiting these through behaviors and actions·Demonstrate an ability to federate teams and partners to make innovative ideas realitiesQualificationsYour experience and skills include:Leadership skills·Guest Focus – Drive Guest Engagement results·Owner Relationship – Liaison between hotel and ownership·Financial Performer – Revenue Oriented- as well as Profit/Loss expert·Human Resources Knowledge – understand local and federal laws/guidelines·Public Affair Involvement – Ambassador of the Hotel within the city and community·Sales Oriented – Have the ability to negotiate and identify key sales·Empathetic leader – you build an emotional connection with your colleagues, help them develop their strengths, provide regular and constructive feedback·Team leader - you inspire those you will be leading, interacting in a positive way with all team members to ensure a luxury guest experience·Excellent interpersonal, communication, and organizational skillsQualification·Minimum of five years experience in luxury hotel management·College Degree required·Fluent in Spanish and English·Good understanding of the local market: ·Prior Latin American, Caribbean our South American experience·Excellent interpersonal & communication skills·Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel·Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals·Strong match with our Leader model: Effective management style, hands-on and approachable·Demonstrated leadership and organizational skills·Bottom-line oriented with emphasis on quality guest-service and team-building·Understanding/experience of union relations – where applicable
