You're an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for research and development. You see complexity as an opportunity – and quality and sustainability are important criteria for your work. We would like to work with you on tomorrow's solutions. That's how we work to create sustainable healthcare – locally, in regions, countries and worldwide. Together. That's Sharing Expertise.
Who will solves queries which require specific HR knowledge and higher degree of policy interpretation. Focuses lies on administrational / transactional tasks in Learning HR functional area.
Duties and responsibilities Promotes efficient and effective delivery of specific training administration process by solving complex inquiries that require specific HR knowledge and/or higher degree of policy interpretation.Handles general inquiries, telephone calls and e-mail queries into the HR SSC - Act as first filter, supported by answers to predefined questions.Takes ownership of the resolution of callers' issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR different teams involved when unable to resolve them personally and/ or provides administrative support.Provides timely, accurate and value-adding answers to complex learning-related local queries from employees and business managers.Ensures contact with relevant Experts to develop and maintain a detailed knowledge of the designated processes/policies/trainings for the countries covered.Delivers country-specific training to the learning team.Shares information with relevant colleagues (e.g. Workforce Administration, Teamlead).Interprets policy and solves problems.Responsible for handling the LMS processes including but not limited to: maintaining programs, courses and items data and files according to country needs, and preparation/creation of documents and templates.Manages data related processes and reviews requests and documentation regarding but not limited to: modifications, update requests, focused groups, and specific individual cases.Ensures that all queries are logged using the enquiry management tool.Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction.Performs ad hoc reporting as needed.Supports training of new specialists.Communicates policies, directives and processes.Acts according to global process standards.Proactively involved in cross-departmental teams and projects.Bachelor Degree or student in the last semesters of university.HR experience required, preferably in Learning and Development area of expertise (SSC or platform experience desirable).Knowledge of Learning Administration Processes.Quality orientedAbility to work under pressure and tough deadlinesCooperationDetailed and Extensive knowledge of HR PoliciesAnalytical skills and problem-solving capabilityOrganizational skillsProcess management skills What we offer Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
08.06.2024
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