It Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works. Responsibilities (including, but not limited to): Desktop Support: Leads and manages all functions related to the maintenance of desktop support hardware or Software. Provides service and coordinates resources for projects such as movements, ramps, and new campaigns. Oversees the administration and maintenance of computer stations and software for the company, and provides additional support if necessary. Oversees troubleshooting, software & systems backups, archiving, and disaster recovery and provides expert support when necessary. Responds to escalated IT Service Desk / IT Help desk issues that have been assigned to IT Support Systems Administration: Leads and manages all functions related to the maintenance and administration of all computer-based equipment (i.e. servers, storage systems, recorders, emails, etc.), and coordinates with internal and external clients, and vendors. Ensures that all I.T. Systems are fully operational to support the call center operations of the company. Manages a group of System Administrators in providing I.T. services to contact center operations and support groups, such as LAN access, file storage, Internet, software applications, call recordings, email, etc. Ensures that the IT Systems KPIs and metrics, such as reliability, efficiency, and availability, are met. Develops and enforces policies, standards, and procedures to avoid unnecessary issues with regard to Systems operation. Coordinates with the Project Management Office regarding forecasts, plans, and projects for I.T. systems. Ensures that Company systems are top-notch and competitive in the industry, and are able to meet the expanding requirements of the Company. Negotiates for the most cost-effective option for systems infrastructure/services required. Information Security: Supports the implementation and management of network, endpoint, and application security solutions. Performs initial triage of all troubleshooting issues and escalates to remote PH security teams as necessary. Ensures all IT operations are implemented and maintained within PCI, SOC 2, and ISO 27001 requirements through consultation and coordination with InfoSec management. Provide support in vulnerability management, risk identification/remediation, and handling of information security incidents/breaches. Skills: Good supervisory and people-management skills. Strong time and project management skills. Excellent oral and written communication skills. Adaptive to changing work schedules and working hours. Excellent problem determination technique. Excellent customer orientation. Well-organized and good follow-through on commitments to customers. Strong problem-solving, decision-making, and analytical skills. Qualifications/Requirements: Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course. 3 years of IT Desktop Admin/Supervisor/Manager experience. 5 years of IT Systems experience in an admin/sup/managerial role Standing and sitting for sustained periods of time, at least 50%. Ability to travel up to 25% of the time. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO : TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

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