Junior Customer Care Specialist

Founded in 2009, Joomag is the all-in-one platform offering a suite of integrated solutions for every content marketing, digital publishing, corporate communications, and sales engagement need.Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Crater™ Editor.The RoleYour responsibilities will include :- Handling inbound calls and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Working with various internal teams to ensure prompt and accurate order processing and delivery.- Escalating customer feedback as required.Ideal Profile- You have at least 1 year experience within a Customer Service role, ideally within the IT Services and Media & Entertainment industry.- You possess excellent interpersonal as well as written and verbal communication skills.- You pay strong attention to detail and deliver work that is of a high standard- You are highly goal driven and work well in fast paced environments- You are a strong team player who can manage multiple stakeholdersWhat's on Offer?- Work alongside & learn from best in class talent- Join a market leader within Media & Entertainment- Fantastic work culture