Careers that Change LivesWe're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Come strengthen your specialized skills and enhance your expertise. We'll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that's best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.A Day in the LifeResponsibilities may include the following and other duties may be assigned. Monitoring multiple RS boxes and ensuring that incoming requests are directed to the appropriate intake systems. It could involve sorting and categorizing requests based on their nature and SOP documents provided.Seeking additional information where the information provided is unclear or incomplete. This task involves reaching out to the relevant individuals or teams in the field to gather the necessary additional details or clarification required for processing the request.Providing status updates to stakeholders to inform them about the progress of previously submitted requests. Status updates could include information on whether the request is being processed, completed, or if there are any delays or issues.Entering initial information from incoming requests into two specific tools - SFDC (Salesforce.com) and PE tool. This step is crucial for proper documentation and tracking of requests within the designated systems. Must Have: 1 or more years of relevant experience with pricing processes, customer service, analytical or financial institution and/or process driven back office or related.High school degree.Fluent in English level.Customer Service skills.Good communication skills.Comfortable with numerical competencies.Proactive personality.Knowledge in Microsoft Office.Solution driven and Customer Focused.Team player. Nice to Have Knowledge in SAP, SFDCBachelor degree.Experience of working in a corporate, multicultural environment is an advantage. We OfferWe offer a competitive salary and benefits package to all our employees: Flexible working environment Annual Incentive Plan % depending on company resultsPensionscheme and group discount on healthcare insurance Training possibilities via Cornerstone/Skills LabEmployee Assistance Program and Recognize! (our global recognition program) Our CommitmentOur unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
