You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined. We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. PurposeThis role manages the Profile Design professional service activity regarding the card personalization solution projects using IDEMIA's Personalization Systems and other local systems.This role analyzes the technical requirements and estimates the workload, plans and schedules the development, develops and configures the product and tests the product.Key Missions Owns responsibilty for the customer products technical setup and configuration (new products or change requests) Owns the review and feasibility analysis for new project specification, offer professional suggestions conform to industrial standard and mass production capability Interfaces with different stakeholders during the Profile Design process, from customer request to validation (Product design tests, system integration tests, user acceptance tests) and customer approval Owns the responsibility of the full product consistency including (but not limited to) ensuring the compatibility of all the offer services (Profile Design, Chip Personalization, Data Preparation, Artwork, Card Fulfillment, on-card graphical personalization and Packaging offer, etc.) Ensures that the product configuration is in-line with the customer requirements, the production environment criteria (Machines, production tools) and / or the scheme requirement Owns the responsibility that all the internal development processes and guidelines are being followed to meet the expected quality by our customers Ensures that the project and product design meets the service-level agreements and the customer expectations Ensures the development is respecting the quality requirements and the compliance criteria (both schemes and IDEMIA) Provides support to Engineering, Management, and Quality teams through participation in Continuous Process Improvement activities, project schedule reviews and customer requirements definitions Troubleshoots any technical issues occurring during product design phase or during mass production, report and follow up, contribute to the resolution until the issue is fixed Contributes to the training and onboarding of the new joiners in the team including technical trainings on tools and technology, development best practices, delivery process etc. Works under limited supervision for routine situations and in charge of low and medium complexity projects Faces problems that are typically not routine and require analysis to understand Helps and assists other team members assists in troubleshooting and quality complaint resolution
