Careers that Change LivesWe're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.Come strengthen your specialized skills and enhance your expertise. We'll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that's best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives. A Day in the LifeYou will: Respond to customer product inquiries, issues or malfunctions via telephone or chat sessions.Troubleshoot customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.Usinterpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.Document customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development. Must Haves Fluent in English levelAvailability to work Sunday to Thursday (4:00 pm - 1:00 a.m.)High school degree1 or more years of experience with customer service, technical support or relatedSupport on scalations situations with the customerGreat communication SkillsGood resolution of conflicts Nice to Haves·Ability to multi-task in a fast-paced environment·Experience with interpersonal interactions with customers·Experience in using a computer and multiple software programs·Ability to use multiple software programs and navigate through multiple screens and programs at the same time We OfferWe offer a competitive salary and benefits package to all our employees:·Flexible working environment·Annual Incentive Plan % depending on company results·Pensionscheme and group discount on healthcare insurance ·Training possibilities via Cornerstone/Skills Lab·Employee Assistance Program and Recognize! (our global recognition program) Our CommitmentOur unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
