Job DescriptionWe are looking for a Senior Client Development Manager to join our sales team in Colombia reporting directly to the Head of Business Development. As a pivotal member of our team, you will play a crucial role in growing, maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. You will work closely with clients to understand their business objectives and develop data-driven strategies based on the use of audiences, programmatic buying and social media, to help them achieve the objectives of each campaign according to the marketing funnel. ResponsibilitiesCultivate and strengthen relationships with assigned accounts (agencies and direct clients), promoting awareness of Epsilon's solutions and fostering long-term partnerships. Expand the client base by securing new partnerships, both with previous collaborators and fresh prospects, including brands and agencies. Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs. Develop and implement data-driven strategies leveraging audiences, programmatic buying, and social media to align with client objectives across the marketing funnel. Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements. Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency. Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery. Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships. Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients. Stay abreast of industry trends and best practices, sharing insights and knowledge with clients and colleagues.
