Account Supervisor, Tourism Exchange USAABOUT TOURISM EXCHANGE USA Tourism Exchange USA is a B2B digital tourism marketplace that facilitates the real-time exchange of live inventory between suppliers and distributors with secure transactions across multiple categories of tourism product providers with global and local distributors allowing businesses of all sizes to enhance their product distribution and sales worldwide.JOB SUMMARY:The Account Supervisor provides day-to-day account management support by having a pulse on all aspects of the client business.The Account Supervisor is the go-to client and internal contact, acting as the liaison between both parties.The Account Supervisor is responsible for leading internal teams to complete projects on time, in full and to high standards.This individual works closely with the DMO Success Manager and/or leadership to ensure work is strategically supporting overall goals and objectives within agreed upon budgetary and contractual parameters.The Account Supervisor is highly adept in working across key disciplines of a Platform as a Service (PaaS) organization including Product, Product Marketing, Development and Customer Support.A leader within the Account Services team, the ideal candidate can operate independently and is a capable presenter with solid strategic knowledge and aptitude.WHO WE'RE LOOKING FOR:Thrives in a professional, fast-paced environment (virtually and in person).Solid financial experience, managing multi-million-dollar budgets.Forward-thinking with a mindset for data-driven decision-making.Critical thinker who uses creative problem-solving skills to execute projects.Works well independently and seeks perspective from experts to make informed decisions.Works with cross-functional teams to accomplish client goals while taking ownership of the end results.Dependable, with a strong work ethic.RESPONSIBILITIES:Represent Tourism Exchange USA at client meetings and events.Remain in consistent communication with DMO Success Manager and leadership about opportunities, issues and ideas.Own and maintaininternal team and client rapport, communication and status calls.Respond to new business development opportunities via established processes, consulting subject-matter experts as applicable.Responsible for monthly revenue reviews, managing aging reports and ensuring accuracy in all reporting, and keeping DMO Success Manager and leadership informed of status.Ensure all contractual requirements are consistently met with the client.Collaborate with the DMO Success team to ensure internal processes are being followed by all team members and quality products are being delivered to exceed clients' expectations.Attend industry webinars and other developmental trainings and engage with other teams to gain insights and best practices.Demonstratebehaviors that support Miles Partnership's core values: Passionate, Open, Curious, Collaborative, and Impactful.Willingness to adapt and grow with us along the way.Tourism Exchange USA is a growing company and all roles may change as needs evolve.REQUIREMENTS:3-6+ years of agency and/or account management experience.Ability to build and foster relationships independently.Demonstrated understanding of financial management and strategy.Good understanding of B2B and B2C marketing principles.Ability to travel for client meetings and industry conferences.Strong problem-solving skills.Strong communication skills, both internally and externally.Strong leadership and managerial skills.CORE COMPETENCIES:Culturally Competent Emotional IntelligenceEffective CommunicationAnalytical Adaptable/Nimble Creative/Forward-Thinking Critical Thinking/Problem Solving Financial Management Teamwork/Collaboration Professionalism/Work Ethic Trustworthy, Reliable and Ethical Time ManagementConflict ManagementCOMPENSATION: $70,000-75,000Comprehensive benefits package, including medical, dental, vision401k-matching contributionGenerous paid-time-off compensationFlexible work schedulePaid volunteer opportunities and company-supported charitable eventsCollaborative, creative, and fun team environment with professional growth opportunitiesOUR COMMITMENT TO DIVERSITY, EQUITYAND INCLUSIONAt Miles Partnership, including our subsidiaries Coraggio Group, Tourism Exchange USA, and Ad+Genuity, we recognize there is a fundamental and critical need for an active and intentional focus on developing and implementing a diversity, equity and inclusion (DEI) strategic roadmap across our companies.Our vision is to be the global leader in strategic solutions that inspire and improve travel.At the core of that vision, we are driven by our commitment to actively advance diversity, equity and inclusion to evolve equitable and inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve.We will make intentional actions to build a work culture where our team members are always heard, empowered and valued.We will practice empathy by listening respectfully to the concerns and opinions of others, taking the time to reflect and learn, and being mindful of our responses and reactions to make sure our team members feel validated and supported.We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.We will continuously measure what we do and be transparent about what we have done, what we need to work on and what we will do next to nurture progress and innovation.Learn more .
