Analista De Calidad En Infraestructura

Why SoftwareOne?Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.The roleWe are thrilled to announce an opportunity to join our team as:ConsultantSoftwareOneScope: Full-time | Office: Medellín | On siteHow a day to day would look like in this role:Standardize and monitor the process at all help desks.What we need to see from youProfile: Technologist, systems engineer or related with experience in audits and quality preferably for IT areas.Required skills:·         Conduct internal audits for incidents and requests handled by the Service Center.·         Establish contact with users who have expressed negative opinions (detractors) to reach agreements that improve their expectations.·         Generate delivery, return, and exchange records and ensure they are consistently stored in SharePoint provided by the company.Benefits:A unique culture with lived corporate values for an appreciative and supportive work environment.Employee recognition programs.A variety of training and development opportunities.Employee referral bonus program.Multicultural team interaction.Giving back to society: employee initiatives.Corporate events.Latest technologies for our customers and colleagues.And much more.At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.Job FunctionSoftware & Cloud Services#J-18808-Ljbffr