BDC Service Representative (Honda/Volkswagen) Job Category: Business Development Center Service
Requisition Number: BDCSE001456
Posted : March 6, 2024 Closed : March 14, 2024 Full-Time Locations Showing 1 location
Port Charlotte, FL 33953, USA
DescriptionLocation: Port Charlotte, FL (On site) | Type: Full Time
As a BDC Service Representative, you're one of the most important team members at Norm Reeves Honda/VW Port Charlotte. You're a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the Sales and Service departments, as well as performing follow up to invite guests to the dealership.
What You'll Do: Communicate effectively with Sales and Service guests according to their preferred method of communicationSchedule reservations with the Service TeamKeep current with service specials, all direct mail pieces, and recall notices from the manufacturerRespond to guest and team inquiries in a timely fashionMake outbound follow up calls to improve Customer Satisfaction Index (CSI)Contact all 'no-shows' to reschedule any missed appointmentsProvide order status updates, appointment reminders and handle recall campaignsDrive yourself and the team to maintain a super work environment and get better every dayWhat You'll Need: Full-time availability. You'll also need to be at least 18 years oldA valid driver's license and acceptable driving recordStrong communication skills with both Norm Reeves staff and guestsBe able to work comfortably both with guests in-person and via phone callsA professional appearance and work ethicExcellent organizational and follow up skillsAbility to multi-task in a fast-paced environmentWhat We Offer: Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.Enjoy Complimentary Group Life Insurance for Added Peace of Mind.Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.#J-18808-Ljbffr
