Case evaluator english 90% (all cities) cv Case evaluator english 90% (all cities) cv Compartir ofertaCompartir oferta Case evaluator english 90% (all cities) cv 1886135654
LOS TRES PRIMEROS MESES PRESENCIAL Y LUEGO COMPLETAMENTE REMOTO
Shift days, hours and time zone:
M-F 10:30 - 19:00 - 11:00 - 19:00 COL time
Job description:
In this role, you will be the first point of contact for our potential clients, playing a key role in evaluating their needs and ensuring a smooth intake process.
Responsabilities:
Responsibilities: 1. Phone Communication & Client Interaction: • Answer incoming calls, gathering client information and details about their case. • Transfer the call to the intake specialist post-retainer agreement sign-off. • Handle both inbound inquiries from potential clients and outbound calls for follow-ups. • Utilize internal software for sending SMS and/or emails for further communication. 2. Client Management: • Follow-up with potential clients via phone, email, or text. • Ensure consistent communication based on predefined frequency or until there's a response at various pipeline stages. 3. Case Consultation & Agreements: • Use a structured survey to evaluate if the firm can assist the potential client. • Clients with viable claims will be provided with a retainer agreement for signing.
Skills and qualifications - Hard and soft skills:
Qualifications / Expectations: • Daily expectations are a minimum of 30 dials per day. • Expect to be on the phone for 4-5 hours per shift assisting clients • Agents will have monthly goals and must hit and/or achieve consistently • Experience with using MS Office (including Word, and Teams)Shift days, hours and time zone:
Monday to Friday 10:30 - 19:00 - 11:00 - 19:00 COL time
Job description:
In this role, you will be the first point of contact for our potential clients, playing a key role in evaluating their needs and ensuring a smooth intake process.
Responsabilities:
Responsibilities: 1. Phone Communication yClient Interaction: • Answer incoming calls, gathering client information and details about their case. • Transfer the call to the intake specialist post-retainer agreement sign-off. • Handle both inbound inquiries from potential clients and outbound calls for follow-ups. • Utilize internal software for sending SMS and or emails for further communication. 2. Client Management: • Follow-up with potential clients via phone, email, or text. • Ensure consistent communication based on predefined frequency or until there's a response at various pipeline stages. 3. Case Consultation & Agreements: • Use a structured survey to evaluate if the firm can assist the potential client. • Clients with viable claims will be provided with a retainer agreement for signing.
Skills and qualifications - Hard and soft skills:
Qualifications Expectations: • Daily expectations are a minimum of 30 dials per day. • Expect to be on the phone for 4.5 hours per shift assisting clients • Agents will have monthly goals and must hit andor achieve consistently • Experience with using MS Office including Word, and Teams
LOS TRES PRIMEROS MESES PRESENCIAL Y LUEGO COMPLETAMENTE REMOTO
Shift days, hours and time zone:
M-F 10:30 - 19:00 - 11:00 - 19:00 COL time
Job description:
In this role, you will be the first point of contact for our potential clients, playing a key role in evaluating their needs and ensuring a smooth intake process.
Responsabilities:
Responsibilities: 1. Phone Communication & Client Interaction: • Answer incoming calls, gathering client information and details about their case. • Transfer the call to the intake specialist post-retainer agreement sign-off. • Handle both inbound inquiries from potential clients and outbound calls for follow-ups. • Utilize internal software for sending SMS and/or emails for further communication. 2. Client Management: • Follow-up with potential clients via phone, email, or text. • Ensure consistent communication based on predefined frequency or until there's a response at various pipeline stages. 3. Case Consultation & Agreements: • Use a structured survey to evaluate if the firm can assist the potential client. • Clients with viable claims will be provided with a retainer agreement for signing.
Skills and qualifications - Hard and soft skills:
Qualifications / Expectations: • Daily expectations are a minimum of 30 dials per day. • Expect to be on the phone for 4-5 hours per shift assisting clients • Agents will have monthly goals and must hit and/or achieve consistently • Experience with using MS Office (including Word, and Teams)Shift days, hours and time zone:
Monday to Friday 10:30 - 19:00 - 11:00 - 19:00 COL time
Job description:
In this role, you will be the first point of contact for our potential clients, playing a key role in evaluating their needs and ensuring a smooth intake process.
Responsabilities:
Responsibilities: 1. Phone Communication yClient Interaction: • Answer incoming calls, gathering client information and details about their case. • Transfer the call to the intake specialist post-retainer agreement sign-off. • Handle both inbound inquiries from potential clients and outbound calls for follow-ups. • Utilize internal software for sending SMS and or emails for further communication. 2. Client Management: • Follow-up with potential clients via phone, email, or text. • Ensure consistent communication based on predefined frequency or until there's a response at various pipeline stages. 3. Case Consultation & Agreements: • Use a structured survey to evaluate if the firm can assist the potential client. • Clients with viable claims will be provided with a retainer agreement for signing.
Skills and qualifications - Hard and soft skills:
Qualifications Expectations: • Daily expectations are a minimum of 30 dials per day. • Expect to be on the phone for 4.5 hours per shift assisting clients • Agents will have monthly goals and must hit andor achieve consistently • Experience with using MS Office including Word, and TeamsAuxiliar, asistencial y otros
Media (10° - 13°)
Bachillerato Académico
1 año de experiencia
1Vacante
Cali Customer Service 1886135654 1886135654
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