Bringing smiles is what we do at TTEC… for you and the customer. As part of the Client Success team, working in Barranquilla, Colombia, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You'll be DoingSupporting a new client within our Banking, Financial Services, and Insurance (BFSI) industries. You'll be involved in account management for Fortune 100 customer experience and customer acquisition outsourcing engagements across the Engage capabilities at TTEC. Developing and expanding existing accounts, you'll be the trusted advisor in an internal and client-facing role bringing services and solutions to the client(s) in partnership with the VP, Client Success Partner (CSP). You'll achieve success as you manage strategic account planning, business development, client communications, client satisfaction, and account budget/invoicing.You'll report to a vertical Client Success Partner. Working as an individual contributor, you'll work with sales leaders and executives, marketing teams, channel partners, delivery leaders and others across the organization to ensure success. You'll also support the CSP in the launches of new logo programs and implementation activities.During a Typical Day, You'llBe the primary regional contact for our newest financial services client, working alongside our operations team on their engagements and programs Facilitating growth and expand the client(s) portfolio by facilitating the account planning process and keeping Salesforce up to date with a focus on growth opportunitiesDevelop action plans to address negative feedback, prevent further client issues, and lead client-facing meetings, quarterly business reviews, site visits, and other strategic planning sessionsOversee contract renewals, strategic planning, preparation of documentation, statements of work, change requests, requests for proposal responses, and other contract documentationDevelop process improvements, measurements scorecards, and outcomes as you ensure issues are thoroughly sorted and service level agreements are metLead teams to develop successful client transformation, continuously improving and optimizing programs Complete ad hoc requests along the way What You Bring to the RoleBachelor's Degree with call center experience in Operations/Client ManagementProject management experience and operational background as you connect the dots and read between the lines to find best-fit solutions for the client(s)Build relationships with senior-level executives to influence purchase and buying decisionsExpertise in building customer relationships and helping develop business solutionsDevelop and contribute to proposals and customer presentations with decision-makersOrganize internal/external resources in response to customer needsArticulate how TTEC capabilities align with client requirementsClient-facing communication and presentation skills are critical to this roleWhat You Can ExpectAn annual incentive programMedical, dental, and visionTax-advantaged healthcare accountsFinancial and income protection benefitsPaid time off (PTO) and wellness time offTuition reimbursement and access to thousands of free online coursesVisit www.mybenefits.ttec.com for more information.
