We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent.Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo.SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.As a Ninja,you are guaranteed a culture dedicated to our core values : Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.Salary : $3,651,900 Schedule : 5AM-2PM EST, Monday - Friday Type of Contract : Full Time Employment Work Set Up : Permanent Remote / Work-At-Home Equipment Provision : Company Provided Job Summary : The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.What does a day in the life of a Customer Service Representative look like?- Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat- Provides in-depth information about products and services to customers- Resolves complex customer issues in a timely and efficient manner- Follows up with customers to ensure that their issues have been resolved to their satisfaction- Properly and accurately document customer interactions in the organization's CRM- Adhere to company policies and procedures- Meet or exceed performance targets for related KPIs- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules- Collaborate with other departments as needed to resolve customer issues- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times- Perform other duties as assignedWhat are the required qualifications of a Customer Service Representative?- Must have high school diploma or equivalent- Must be 18 years of age or older- 1 year of previous customer service experience, preferably in a call center environment- Strong communication skills, both verbal and written- Knowledge and experience with a CRM preferred- Proficient in using computers and various software applicationsNinja Perks and Benefits Competitive compensation Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Experience infinite fun so you can have infinite growth.Discover A Better Way to Grow! Are you ready? Disclaimer : The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
