As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are: Develop & optimize cold email campaigns that drive results Build strong long term relationships with clients Manage projects to make sure everything is done timely Responsibilities Develop outreach strategy with clients Develop cold email scripts Create targeted lead lists Create & manage outreach campaigns Review client KPI's & optimize based on results Manage email deliverability & identify errors Escalate requests to clients & brainstorm with client to address them Communicate with clients about campaign results Report internally & externally on campaign results Manage client projects to make sure they are done on time Keep project management & client Google Drive is up to date Ad-hoc projects Tasks Daily Creating lead list & script strategies Creating and uploading campaigns Answering client questions via Slack & Email Updating project statuses in our internal systems Proactively updating and reaching out to clients Optimizing campaigns & reporting data internally Onboarding calls with new clients Client strategy and check-in calls Weekly Send weekly reports to clients Set weekly initiatives / projects for the following week Requirements Understanding of B2B sales Resourceful & adaptable mindset Native level English speaking & written skills Reliable internet and quiet office space Tech setup for remote work (webcam, microphone) Experience with Google Workspace (Google Drive, Google Docs, Google Sheets) Available from 8am to 4pm Eastern Time, Monday-Friday Bonus Experience Experience with any of the following tools Smartlead.ai Instantly.ai Clay.com Apollo.io Airtable Proven experience of creating cold email campaigns that drive results Experience as an entrepreneur or working in a startup/fast paced environment Benefits Position: Customer Success Manager Working Hours: Monday - Friday, 8 AM to 4 PM EST Salary Range: $1500 - $3000 USD Payment Frequency: Monthly Type of Contract: Independent Contractor Only CVs in English will be considered to participate in the process.
