? Let's shape the future of recruitment together! ?Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide. ?Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and, of course, having a lot of fun! ?Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.We're now expanding our already established Customer Support team and seeking an experienced Spanish-speaking Support professional to join us in Bogotá, Colombia. ?The CS Team on our company trip to SicilyAs a member of our Customer Support Team, you will be responsible for our most important communication: that with our existing users. We are renowned for providing exceptional customer service, and we aim to surpass our customers' expectations. Our commitment to quality is reflected in our average response time of 2 minutes and a customer satisfaction rating (CSAT) of 98%.Our goal is to ensure an exceptional experience for every user, resulting in smiles all around. ?As a part of the team, you will:- Provide outstanding customer service through various support channels, such as live chat (Intercom), email, and occasional outbound phone calls.- Excel in solving technical problems and troubleshooting, collaborating closely with our skilled tech team to tackle even the most difficult cases.- Advocate for customer feedback, ensuring it reaches our product development department for continuous improvement.- Identify, verify,and report bugs to our tech team on behalf of our customers, and then keep them informed about the status of the solution.- Create informative self-service materials to empower our customers further.- Take the initiative to engage with customers, nurturing strong relationships and boosting overall satisfaction.As the ideal candidate:- You are fluent in both written and spoken Spanish and English, effortlessly communicating with precision and clarity.- Your customer support journey is extensive, preferably in the SaaS industry.- An analytical mindset drives you, always seeking insights and embracing continuous learning.- You have a strong passion for solving technical puzzles, adeptly troubleshooting issues, and feeling comfortable with cutting-edge technology.- You thrive on delivering exceptional service and possess top-notch tech proficiency.Your benefits as a Customer Support Agent at Teamtailor will include:- A comfortable work environment with a great work-life balance. ??- Continuous skill development training. ?- 25 days paid vacation. ?- A friendly team and an annual work trip to Europe. ?- A starter kit that includes a MacBook, iPhone, and Teamtailor swag! ?Let's team up to build a customer experience that stands out globally. Are you ready to make a real impact? ?The position is hybrid remote, based out of Bogotá, Colombia.
