Customer Support - Full Time

ABOUT SUPERSIDE

Superside is a global virtual on-demand agency currently supporting the largest design categories: Presentation Design, Graphic Design, Web Design, and Visual Identity Design.
We receive projects on a daily basis based on the categories above, and community members deliver these projects in 12, 24 or 48 hour deadlines in accordance to the company’s request.
Superside is a fully remote community comprising of top talent from over 50 countries executing on a global level, and giving companies across the world, a ‘local agency’ experience.
Even though our members are distributed across the world, we have a highly engaged and friendly culture, it feels like working with a group of friends who are always ready to set you up for success

THE ROLE

We are looking for a detail oriented customer service professional in South America interested in becoming part of our global Superside community.

Work from home / remotely, with a fixed schedule of 6-8 hours per shift.
We are primarily looking for offshore candidates outside the US/Canada and Western Europe.
As part of the customer service team, you will be expected to answer incoming requests from existing and potentially new clients using our chat and email applications.
This ranges from answering clients with ongoing projects and referring them to their project manager, answering questions about the products and services we provide, how Superside works, pricing and more, and provide help and assistance to clients in general.
You will have to use your own judgement to figure out what to reply and which actions are necessary in each specific case.
You will also support the project management team and client development team to understand different clients’ needs and provide clients with the best experience.

JOB REQUIREMENTS

High personal standards for quality and reliability.
Excellent communication skills - You will need to be fluent in written English
It will be helpful if you are independent, friendly and confident.
Good with people and IT, and Google Suite.
Past customer service experience is a bonus!
Availability of at least 60% of a Full time position, Full time preferred.
Available to work some weekends and night shifts
Fast and reliable internet connection
Interest in working in a global team, and learning about our products and services.

PERKS:

Work from home / anywhere in the world
Working with a diverse group of people from across the world
Being part of a community that believes in helping you execute and grow

GENERAL TERMS:

You get paid by Superside two times per month for all the hours you work
If you think Superside is the place for you, we would love to hear from you!