Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On Colombia's Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's new cultural focal point. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On Colombia's Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's new cultural focal point.About the role As Director of Residences, you will ensure the comfort and safety of our homeowners/guests, protection and maintenance of assets, and handle all employee relations by creating a safe and happy work environment.
What you will do 1. Manage the day-to-day operations of the residential entity.
2. Respond to a wide variety of homeowners/guest requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer's satisfaction while complying with all Four Seasons' policies.
3. Manage the luxury private residences with specific focus on the following attributes – Residential Leadership, Asset Management, Property Management, Financial/Legal Management, HOA Management, Stakeholder Relationships & Communication, Service & Lifestyle, and People Management.
4. Oversee the performance and guest experience of the private retreat program.
5. Seek to enhance, improve, and innovate the experience of the private retreat program by engaging with the guests, and garnering feedback on their stay while also attempting to retain their future business.
6. Monitor the development and implementation of Residential brand strategies and support the team in delivering flawless execution of services.
7. Director of Residences will own the development and implementation of property-wide initiatives, deliver products and services that create owner engagement while remaining in-line with the entity governing agreements and budgets. Acts as the liaison between the Developer, Four Seasons and the Homeowners.
8. Fosters positive relationships between all stakeholders, including Homeowners, Residential Boards, Developer, Sales Team, Employees, Community and Vendors.
Asset Management 1. Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies.
2. Prepare and execute capital expenditure plan/reserve study plan.
3. Actively participate in all appropriate committees such as energy conservation programs, safety committees, recycling programs etc.
4. Ensure the residential facilities are well maintained with respect to Housekeeping and Engineering and Employee work environment.
5. Oversee preventive maintenance and deep cleaning programs throughout the Private Residences
6. Manage all purchasing, procurement, and third-party contracts on behalf of the Residential entity.
Financial Management 1. Monitor and review the monthly profit and loss statement of each entity, analyze the results, and take action when necessary.
2. Lead residential budgeting process and annual meetings in accordance with the entity's bylaws.
3. Manage expenses based on HOA budget.
4. Manage all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.
What you bring Strong residential operational background with strong emotional intelligence to enhance relations with all stakeholders. Ideal candidate will be a visionary leader that continuously seeks ways to enhance the resident experience and employee experience. Candidate must have 4+ years prior experience as a Director of Residences or equivalent experience 5-10 years of property management / residential operations and/or Hotel management.
Residential/Hotel Operations or Management, Accounting/Financial Management, Business
Management – Building Management
Working knowledge of the Rooms Division aspects.
Must be able to communicate in Spanish and English
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours: Full Time
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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